At Oh Lola Swimwear, we craft each daring design to make you feel confident. But we understand that sometimes even the boldest styles need adjusting. Our hassle-free return policy ensures you can shop our sheer bikinis and statement swimwear with complete peace of mind.

Important: For hygiene reasons, we cannot accept returns on anklets, belly chains, and bikini crystals/jewelry unless they arrive defective. All swimwear must be returned unworn with original tags attached.

Our Return Policy

  • Timeframe: 15 days from delivery date
  • Condition: Unworn, unwashed with tags attached
  • Original packaging: Please include all original packaging
  • Proof of purchase: Order number or receipt required

The Oh Lola Return Process

  1. Initiate Your Return: Email us at [email protected] with your return request using the template below
  2. Approval: We’ll respond within 2 business days with return instructions
  3. Ship Back: Send your package to:
    Oh Lola Returns
    2069 Oliver Street
    Mesa, AZ 81643, USA
  4. Inspection: We’ll process your return within 3 business days of receipt
  5. Refund: See refund details below

Return Request Template

Subject: Return Request for Order #[Your Order Number]

Dear Oh Lola Team,

I would like to request a return/exchange for my recent order #[Your Order Number].

Item(s) for return: [Product Name, Size, Color]
Reason for return: [Fit Issue, Wrong Size, etc.]

Please let me know the next steps at your earliest convenience.

Best regards,
[Your Full Name]
[Your Email Address]

Refund Details

Once your return is approved and processed:

  • Timing: 3-5 business days after we receive your return
  • Method: Original payment method (Visa, MasterCard, JCB, PayPal)
  • Shipping costs: Original shipping fees are non-refundable
  • Exchange shipping: Customer pays for new item shipping

International Returns

For our global customers (excluding certain Asian and remote regions):

  • You are responsible for return shipping costs
  • Mark package as “Returned Goods” to avoid customs fees
  • We recommend using tracked shipping (DHL/FedEx)

Oh Lola Tip: Unsure about sizing for our micro bikinis or bandeau styles? Contact us before ordering for personalized fit advice from our swimwear experts!

Questions? Our customer care team is ready to help at [email protected].