Welcome to our FAQ section, where we answer all your burning questions about our daring swimwear, global shipping, and effortless returns. At Oh Lola Swimwear, we’re committed to making your shopping experience as bold and seamless as our statement bikinis!
About Our Products
What makes Oh Lola Swimwear unique?
We specialize in attention-grabbing, confidence-boosting swimwear for women who want to own their spotlight. Our collections feature daring designs like sheer bikinis, micro bikinis, and statement pieces with crystals and jewelry details – perfect for pool parties and beach escapes!
What types of swimwear do you offer?
Our collections include:
- Bandeau bikinis and printed bikinis for statement looks
- Sheer and micro bikinis for ultimate daring style
- One-piece swimsuits with bold designs
- Accessories like belly chains and anklets to complete your look
- Pareos and cover-ups for effortless beach-to-bar transitions
How do I choose the right size?
Each product page includes detailed size charts. We recommend measuring yourself and comparing with our charts for the perfect fit. Our daring styles are designed to flatter, so when in doubt between sizes, we suggest sizing up for comfort.
Shipping & Delivery
What shipping options do you offer?
We have two options to get your bold styles to you:
- Express Shipping ($12.95): Via DHL/FedEx, arrives in 10-15 business days with full tracking
- Free Standard Shipping: For orders over $50 via EMS, arrives in 15-25 business days
All orders are processed in 1-2 business days as we hand-check each daring design!
Do you ship worldwide?
Yes! We ship globally except for some remote locations and parts of Asia. If you’re unsure about delivery to your location, just email us at [email protected] and our swimwear enthusiasts will help!
How can I track my order?
You’ll receive tracking details via email as soon as your package leaves our studio in Mesa, Arizona. Express orders include end-to-end tracking, while standard shipping offers basic tracking.
Returns & Exchanges
What’s your return policy?
We offer hassle-free returns within 15 days of delivery for exchanges or refunds. Items must be unworn, with tags attached, and in original packaging. Please note that shipping costs are non-refundable.
How do I initiate a return?
Email our team at [email protected] with your order number and return request. We’ll provide return instructions and a prepaid label if applicable. Once received, we’ll process your refund or exchange within 5 business days.
Payments & Accounts
What payment methods do you accept?
We accept all major credit cards (Visa, MasterCard, JCB) and PayPal for secure, convenient checkout.
Is my payment information secure?
Absolutely! We use industry-standard encryption to protect all transactions. We never store your full payment details on our servers.
Do you offer gift cards or store credit?
Currently we don’t offer gift cards, but we do provide store credit for returns when preferred over refunds. Perfect for when you spot another daring design you can’t resist!
Customer Care
How can I contact customer service?
Our team of swimwear enthusiasts is ready to help at [email protected]. We typically respond within 24 hours on business days.
Do you offer styling advice?
Absolutely! Tell us about your upcoming vacation or event, and we’ll recommend pieces from our collections that will make you shine. Whether it’s a Miami pool party or Bali beach escape, we’ve got you covered (or uncovered, depending on your daring level!).
Still have questions? Dive into our world of daring designs and contact us anytime. At Oh Lola Swimwear, we’re as passionate about your confidence as we are about our statement-making swimwear!